Self Service Password Reset

Self Service Password Reset allows the user to reset their forgotten password AFTER they have logged in at least once before and set up their security questions. CNA's MUST use a the PCC web application on a COMPUTER to setup this function.

1. Once you receive your username and password for PCC, login and go to your name in the upper right-hand corner of the screen.
2. Click on your name and click on Edit Profile.
3. In the popup window click on add your work email address (or personal email if a work email is not available) and then click on verification questions.

Now you are set up to reset your own password if you forget, without having to place a trouble ticket.